Frequently Asked Questions
Can I have a product personalised
We have a wide range of custom products available that are able to be personalised, simply contact us or check the product descriptions to see if this is available on your selected product.
Do you sell to businesses
Absolutely- a large number of our customers are businesses. The owners are looking to offer their staff (and themselves) a more fun working environment.
Confirmation of orders
Once you have paid for your products a confirmation email will be sent to your nominated email address. No payment will be taken until we confirm that your product is available and ready to ship.
Dispatch of order
Shipping dates will vary depending on your selected product. Some off the shelf items ship the same day where as custom built products may take 3-4 weeks to build and dispatch. A shipping estimate has been given on individual product pages.
How do I order a custom product
Simply call us or email us and we can run through the simple process to get the ball rolling and your product built.
Tracking my order
Once your product has been collected by the courier we will email you with a tracking number so you can log in to see where your order is located.
Can I make an order over the phone
You certainly can we welcome phone , text message or what's app orders.
Where is your company located
Our head office is on the Gold Coast however we have distribution centres around Australia so it will depend on the product you order as to where it will be shipped from.
Do you ship internationally
Yes we are able to arrange international shipping please contact us for current rates on firstname.lastname@example.org
How can I pay for my item
You can pay directly through the website using your debit or credit card, direct deposit or we offer a selection of buy now pay later options.
Where do products ship from
All of our products are build and distributed by Australian manufacturers or from our warehouses in various Australian states.
Can I pickup my order
This can be arranged depending on your location and the product chosen.
If you product arrives damaged please contact us at email@example.com
All claims for items damaged in transit must be received within 24 Hrs of receiving delivery, we understand that you may sign for a unit not knowing that it may be damaged inside the box. Please check your items as soon as you receive them. We only have a small window of opportunity to lodge claims with our couriers. Please send us photos of the damage so we can arrange insurance or replacement in a timely fashion.
What can i do if my question hasn't been answered here.
email with the word HELP to firstname.lastname@example.org and one of our friendly team members will be in touch with you shortly (usually less than 24 hours). Alternatively we have a contact form you can complete with your question.
Change of mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
If your order has been shipped, you (the buyer) will be responsible for any return shipping charges. Refunds if applicable will only be issued to the original credit card or original method of payment that you used when placing your order. No customised orders e.g. custom bar fridges or custom barrels can be refunded or returned. Original packaging must also be provided with the return or the manufcturer may decline the refund request.